Last Updated: 30/07/2025
1. Refund Eligibility
Refund requests must be made within [7/14/30] days of initial subscription payment in special cases.
Eligible only on first-time subscriptions, not renewals.
2. Types & Method of Refund
Refund via original payment method or credit note against future invoices.
Transaction fees may be deducted.
3. How to Request
Submit refund request at [email protected], with your Institution ID and payment details.
We may request information to verify eligibility.
4. Non‑Refundable Situations
No refunds for partial months, unused seats, or termination requests after the window.
No refunds for claims based on Beta‑phase bugs or features as‑is.